CSPO, HCI Certified
Child Welfare Digital Services: Serving as manager/advisor for and providing subject matter expertise services to:
1. Executive Leadership Team on the role of user research and design in informing and guiding enterprise and product strategy
2. Digital service leaders (service managers and product owners) by assisting with the product development strategy through the identification of possible research areas that show promise for improving program outcomes, by working with the digital service leaders to establish the expected value of the work prioritized for research, design, and subsequent development.