Elyon Strategies Case Study

Enterprise Architecture

Health & Human Services

Project Background

The Enterprise Architecture Office (EAO) was looking for a way to establish the first EA program for the California Department of Health Care Services (DHCS). By doing so, they would not only achieve optimal compliance with state mandates, but chart a path for Health Care Innovation for the State.  

The goals of this project included:

  • Ultimately creating optimal compliance with the state mandates for the EAO 
  • Determining the EA and MITA maturity of the organization
  • Training every member of the DHCS Enterprise Architecture office in EA certification
  • Building a strategy that would accomplish their business goals 
  • Organizing processes and procedures for achieving architecture improvement
  • Organizing new IT capabilities
  • Chartering new governance groups and task forces

When it came to the implementation of Enterprise Architecture, Elyon Strategies would assess the department’s architecture methods, artifacts, culture and environment, determining the EA capability maturity of the organization. 

Once determined, Elyon would: 

  • Create and maintain project plans
  • Initiate communication plans
  • Guide MITA assessments for:
    • Business areas
    • Information assets
    • Technical capabilities

Along with monthly reports, Elyon planned to produce materials for: 

  • CIO communications
  • Executive reports such as Strategy and Roadmaps
  • Federal evaluations for MITA Maturity and ultimately, justification for Federal funding

After this, Elyon would also train and prepare every member of the DHCS Enterprise Architecture office for their EA certification. 

Project Approach

Elyon introduced a number of best practice frameworks and methodologies into the department’s capabilities including the integration of strategy planning, PEAF, TOGAF, as well as doing comprehensive research into MITA 3.0. 

Coaching methods and executive strategies were developed for individual executives and branch chiefs. 

The Elyon team evaluated reports, assessments and project efforts for some of California's largest IT projects including: 

  • Medicaid Eligibility Determination System (MEDS) 
  • California Medicaid Management Information System (CAMMIS)
  • Dental MMIS 

Elyon also advised the CIO and CEA on business improvement, information quality and technology adoption. 

During the 2015 MITA State Self-Assessment, Elyon was required to assess the systems and technical capabilities of the department and recommend a strategy for accomplishing business goals. 

Project Deliverables

Elyon successfully:

  • Prepared and delivered Enterprise Architecture Framework Training and certification
  • Developed Enterprise Architecture foundation documents and processes and Department Maturity models for EA and MITA
  • Recommended and executed technology governance processes including:
    • Project evaluations
    • Development of strategic plans
    • Organization of governance development, communications and Enterprise Architecture Definitions
  • Conducted an analysis and an assessment of the departments business, information and technology architectures

The Elyon team produced: 

  • A governance charter
  • Roles and responsibilities matrices
  • Risk registers
  • Principles 
  • As-Is reports
  • To-Be architecture
  • Technology roadmaps to achieve MITA Maturity Level 3

The Elyon team facilitated: 

  • Executive strategy interviews
  • Business leadership workshops
  • Organizational change
  • Portfolio evaluation
  • Technology Architecture Board meetings
  • EA program scope sessions

Elyon guided division chief workshops and produced the “Health Care Innovation Strategy” which won the 2014 Excellence in EA Award from the FEAC Institute and Zachman International.  

Elyon also developed DHCS specific EA processes, such as architecture assurance assessments used on larger IT projects such as CA-MMIS System Replacement Project, and provided personal coaching for team leaders, managers and practitioners

The Elyon team worked hard to ensure project milestones and deadlines were met, no matter what. 

The Project Outcome

As part of the training, Elyon guided the EA Office through the EA program vision, principles, risk and governance model. With Elyon’s help, the Technology Architecture Board (TAB) was formed. Over the space of a year, Elyon guided TAB through:

  • Capability modeling
  • Maturity assessment
  • Roles and responsibilities
  • Vision development
  • Strategy formulation 

The result was the award-winning “Health Care Innovation Strategy” which established vision, strategy and goals for a 5-10 year strategic plan. 

All of the results from Elyon and the Enterprise Architecture team’s efforts were compiled into technical documents explaining all the processes and procedures they went through to achieve:

  • Architecture improvement
  • New IT capabilities
  • New governance groups and task forces 

Elyon wrote and published a few documents that would help unlock this desired transformation, including:

  • Internal communications
  • Training documents
  • Guides 

In addition, technical standards, reference architectures, and the Health Care Innovation Strategy Implementation plan was developed to guide efforts over the next five years. 

Elyon Enterprise Strategies, Inc.

Transformation Starts Here

Elyon Strategies is a management consulting firm specializing in enterprise business design. Our purpose is to see executive burdens lessened, organizational order increased, with leaders and their organizations having more hope, more success, less despair, and human need being met.

Our vision is to be your most trusted advisor as you seek and arrive at your full potential. We know your unique business, deliver insightful strategies, build great designs, and skillfully navigate the road ahead together.

We inspire leaders to transform complexity into enterprise success.

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Kevin Chartrand
About the Author
Kevin Chartrand
Senior Director
at
Elyon Strategies
Kevin Chartrand specializes in strategic planning and business planning specializing in Health and Human Services for Elyon Strategies. 
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